customer care job

Experience 9 - 12
Industry Type Media/Dotcom/ Entertainment
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Noida
Keywords Team Leader, Team Manager, Client Servicing Manager
Contact Naukri Internal Recruitment

Email careers.1@naukri.com
Website http://www.naukri.com
Job Posted 02 Sep
Reference Client Servicing Manager -Noida
Job Description Manage the entire Customer Service Team
Handle service related escalations
Coach and train subordinates on client servicing, CRM, telephone etiquettes, business communication etc.
Implement system & process enhancements to enhance CSI.
Deploy SOPs across CFTs to streamline communication and information dissemination.



Desired Profile Strong background of Customer Service
Ability to handle escalations and pacify irate clients.
Excellent verbal and written English language capability.
Good logical reasoning and analytical abilities.
Exhibit a strong sense of entrepreneurship and process ownership.
Demonstrates the willingness to go the extra mile.
Should have experience in hadnling a team of 15