it job in delhi

Experience 3 - 4 Years
Industry Type IT-Software/ Software Services
Functional Area Network Administration, Security
Education UG - B.Tech/B.E. - Computers, Electronics/Telecomunication
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Noida
Keywords Technical Support, Tech Support
Contact Pratibha Meena
SafeNet Infotech Pvt Ltd

Website http://www.safenet-inc.com
Job Posted 25 Sep
Reference Tech Support
Job Description
The Technical Support Engineer will play a critical role in providing technical assistance for SafeNet's global customer base.

The job involves handling and resolving complex technical queries and issues in the areas of product functionality or architecture and defect correction

Key Responsibilities:

Developing a deep knowledge of SafeNet's range of enterprise (networking) products

Communicating with corporate customers via telephone, email, or other media as applicable regarding technically complex problems identified in SafeNet's software products, and maintaining effective customer relations

Resolving technically complex, mission critical, or politically sensitive customer issues, and maintaining ownership of the issue until it is resolved completely

Desired Profile
3-4 yrs. experience in application support will be preferred.

Graduation in Engineering / or a Post graduate degree in Computer Sciences

Good Networking (Cisco,WAN) background with Strong customer orientation, accurate and logical problem solving skills, excellent communication skills, the ability to work in a team and strong code debugging skills are essential.



Cisco certification will be added advantage.

Additional qualities like Good knowledge on Firewalls and Exchange servers will be an edge.