call center job

Experience 1 - 3 Years
Location Delhi/NCR
Industry Type Insurance
Functional Area Banking, Insurance
Education UG - Graduation Not Required PG - Any PG Course - Any Specialization,Post
Graduation Not Required

Keywords Call Center, customer care, customer service, voice process,BPO
Contact Sandeep
Aviva Life Insurance Co India Pvt Ltd
Aviva Tower,Sector Road, Opp. Golf Course DLF -
Phase V, Sector - 43,
GURGAON,Haryana,India 122001
Telephone 91-124-2709000
Email sandeep.chaudhry@avivaindia.com
Website http://avivaindia.com
Job Posted 15 Aug
Reference Executive-Call Center
Job Description Purpose:



The jobholder is responsible for providing new business and customer services support through the call centre.



Context:



The jobholder will work within the customer services function focusing on new business and policy servicing.



Main Priorities: ·



-Deliver efficient, effective, professional and courteous service to intermediaries and customers.

- Address all customer and agent requests and queries within established timeframes and service levels.

- Take follow up action in respect of customer queries, requests and complaints and ensure effective closure.

- Be proactive towards service level timelines and quality metrics as defined in the delivery model.





Send your CV on the email id mentioned below or walk in at -:



Aviva Life Insurance,

Aviva Tower, Sector Road,

Opposite DLF Golf Course, Sector- 43,

Gurgaon.