customer servies job in bpo

Experience:2 - 6 Years
Location:Delhi/NCR
Education:UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Industry Type:BPO/ITES
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Posted Date:14 Aug

Job Description
Effectively deliver and facilitate classroom based UK culture and communication training
Complete daily training administrative work - tracking of student data, timekeeping etc.
Monitor student progress for the duration of training, providing coaching and developmental feedback
Responsible for day-to-day functional supervision of agents in training
Facilitate transition of students from training to work environment


Desired Candidate Profile
The candiate should have be garduate (10+2+3)
Should be willing to work in 24*7 environment
Compulsary experience in UK culture and communication training


Company Profile
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
Contact Details Company Name:Convergys India Services Pvt Ltd
Website:http:// www.convergys.com
Executive Name:Kiran Tickoo
Address:CONVERGYS India Services Pvt Ltd
DLF Atria, Jacaranda Marg DLF City Phase - II
GURGAON,Haryana,India 122002
Telephone:9899127997
Reference ID:Culture and Communication Trainer