bpo/it job

Experience 5 - 10 Years
Industry Type IT-Hardware & Networking
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Noida
Keywords Service Delivery, Project Manager, ITIL, SLA Management, PMP, IT service, Operations Manager, Operations, Project Lead
Contact Aditi Mahajan
Progressive Infotech Pvt Ltd
C 161 Phase II Extension
,,India
Telephone 91-120-4393932
Email aditi.mahajan@progressive.in
Website http://www.progressive.in
Job Posted 19 Oct
Reference PM
Job Description
The selected candidates will be required to handle:



*Managing Service Operations with a span of control extending to many customers across the geographies.

*Monitor service delivery quality.

*Capacity and Resource Planning

*Problem Management

*Incident Management

*Change Management

*Standard Operating Procedures

* Vendor Performance Management

*Training of Resources

*Manage Customer SLA’s

*Understand and deliver IT Services

*Manage Customer Relationships





Desired Profile
Graduate B.E/B.Tech/Diploma.
4 years+ experience in Project Management.
Good communication skill.
Total experience in IT Insfrastructure and Support.
Please Note:Candidates from BPO industry need not to apply