job in bpo/it

Experience:0 - 3 Years
Location:Delhi/NCR
Education:UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Posted Date:16 Oct

Job Description
Provide first-level support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Desired Candidate Profile
TECHNICAL SUPPORT SPECIALIST FOR US Computer Company - VOICE SUPPORT (CALL CENTER)



Tech Support will be primarily on Windows Operating System and Hardware issues in Desktops and Laptops.

Candidates applying for this job should be willing to work in the Shifts.



SKILLS REQUIRED FOR THE JOB:

1. Excellent Communication Skills in English is a must.

2. Good knowledge in computer Hardware and Windows Operating systems.

3. Candidates with Hardware Certification, MCSE, A+ Certification will find this job as the right job to progress in their career.



Educational Qualification:

• Graduates in any stream. (10+2+3)



• B.E candidates with at least 3 months international call center experience may apply.

• Candidates with Customer Service background interested in Tech support can also apply.

Company Profile
Please Send Your Resume On prachi@signaturestaffindia.com
Contact Details
Company Name:Signature Staff Pvt Ltd.
Website:Not Mentioned
Executive Name:Prachi S: 9811911269
Address:Not Mentioned
Email Address:prachi@signaturestaffindia.com
Telephone:9811911269
Reference ID:Dell